Massey Ferguson Millat Tractors Warranty Terms & After Sales Services in Pakistan

Millat Tractors Warranty Policy:

Millat Tractors has upgraded its warranty policy to provide customers with greater confidence and long-term support.

All new Millat tractors are now covered by a warranty of 18 months or 1,800 engine working hours, whichever comes first, effective from the date of delivery or invoice. This enhanced warranty reflects the company’s commitment to manufacturing reliable tractors and delivering excellent after-sales service to farmers across Pakistan.

Millat Tractors Warranty Time Period:

The company provides a warranty of 18 Months or 1800 engine operation running hours whichever comes first from the date of delivery or invoice.

Warranty Terms & Conditions:

Below mentioned are the terms and conditions of tractor warranty claim.

1. Tractor running only in Pakistan will get the warranty claim.
2. Parts made of plastic, rubber, glass and bearings are not entertained for warranty claim.
3. Damage or loss occurred due to an unfortunate accidental case is not considered for warranty.
4. If the first buyer has sold the tractor to another person, he will get warranty from the date of invoice or delivery by the company.
5. Warranty claim of Fuel injection pump (FIP) and injectors (atomizers) is admissible if defect occurs within the initial 30 hours.
6. Claim of warranty will be entertained through the concerned battery dealer within six months of battery manufacturing or tractor invoice date.
7. Tractor tyre warranty claim is given by the concerned tyre company.

Tractor warranty will end if

• A customer has not carried out the free services given by the company at mention time periods. Free service coupon must be submitted to the company authorized dealer or workshop.
• Schedule of free services is as under
  • 1^st free service at 30 hours or within 2 months
  • 2^nd free service at 250 hours or within 4 months
  • 3^rd free service at 600 hours or within 8 months
• Component already replaced with non company vendor.
• Genuine engine oil and filters of company are not used.
• Overloading, misuse of tractor is done.
• Any tempering with speed-o-meter / F.I.Pump seals and if engine is made to run below 750 RPM idling speed.
• The tractor is repaired by yourself or in any unauthorized workshop.
• Thermostat valve has been removed from the engine.
• Diesel tank found contaminated with lube oil, petrol, or kerosene oil or other material.
• Implements used other than recommended by the company.

Also Check: Millat Tractors Latest Price List

Warranty Claim Procedure:

Your tractor should be under warranty. If any defect occurs in the tractor then immediately notify your nearest company dealer. Inform him about your tractor model, engine number, chassis number, invoice number and delivery date. You better go at dealership along with tractor documents and explain the fault occurred in the tractor.

For quicker processing, it is recommended to visit the dealership from where the tractor was purchased. However, if you are in another city or district, you can also visit any authorized Millat Tractors dealership in Pakistan.

The dealer will inspect the tractor, verify the warranty eligibility, and record the defective parts in the warranty booklet. If the required spare part is available at the dealership, the repair or replacement may be completed immediately. Otherwise, the dealer will submit a warranty request to Millat Tractors Limited for approval and dispatch of the replacement part.

To ensure uninterrupted warranty coverage, owners should follow the recommended service schedule and maintain a complete service record throughout the warranty period.

To provide fast after sales service company has kept some spare parts at dealerships. If defective component is available at dealership you will get the warranty claim at the spot. Otherwise dealer will send a request to Millat Tractor Limited for the replacement approval of the part.

Millat Tractors Customer Helpline:

So far Millat has not launched any dedicated helpline number for customer complaints. Complaints are handled through concerned regional offices. Contact numbers of Millat tractor head and regional offices are given below.

Hope you have understood the Millat tractors warranty claim terms and conditions. Do comment below for your opinion.

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